Customer Care
Contact Us
We are here to help with your Alessi shopping experience, from order questions and shipping updates to returns, exchanges, product details, and account support.
How to Reach Us
For customer support, email us at [email protected].
Our team typically replies within 24–48 hours. Customer service hours are Monday–Friday, 9:00 AM–6:00 PM.
Use the contact form on this page if you prefer to send your request directly through the website.
What to Include
To help us review your message quickly, please include the details that best match your request.
- Your full name and the email address used at checkout
- Your order number, if your message is about a recent purchase
- The product name, color, size, or style, if your question is product-related
- A brief description of the issue or question
- Photos, if they are helpful for understanding a product or order concern
Order Support
If you need help with an order, please send your order number and the email address used at checkout. We can review questions about order details, order status, item information, and account-related purchase help.
Shipping Help
For shipping questions, include your order number and any tracking information you have received. We can help look into delivery updates, shipment questions, and address-related concerns connected to your order.
Returns & Exchanges
For return or exchange support, please include your order number, the item you are contacting us about, and a brief note about what you would like help with. If the item arrived with an issue, photos can help us understand your request more clearly.
Product Questions
Have a question before or after you shop? Send us the product name or a link to the item, along with what you would like to know. We can help with product details, general usage questions, item selection, and account help.
Privacy Note
Please share only the information needed to assist with your request. The details you provide are used to review, manage, and respond to your customer service message.
Thank you for contacting Alessi. We appreciate your message and will reply as soon as we can within our standard response window.