Alessi collects information that you provide directly, information related to your purchases, and certain information collected automatically when you use our website.

• Contact details, such as your name, email address, billing information, shipping information, and account details.
• Order details, such as products purchased, order number, delivery details, return or exchange requests, and customer service messages.
• Payment-related information needed to process or confirm a transaction.
• Website usage information, such as pages viewed, device information, browser type, general location information, and interactions with website features.
• Marketing preferences, such as email subscription status and communication choices.

Alessi uses customer information to operate the online store, process orders, provide support, improve the shopping experience, and communicate with customers.

• To process, confirm, ship, deliver, return, exchange, or refund orders.
• To respond to customer service requests and product questions.
• To manage accounts, checkout, payment review, fraud prevention, and store security.
• To personalize or improve the website experience, including analytics and performance review.
• To send order updates, service messages, and email marketing when permitted.
• To meet operational, recordkeeping, compliance, and dispute-resolution needs.

When you place an order, Alessi uses the information you provide to confirm the purchase, prepare the order, arrange delivery, provide tracking or order updates, manage customer service questions, and handle returns or exchanges when applicable.

Please make sure your checkout details are accurate. Incorrect or incomplete order information may affect our ability to process or support your purchase.

Payment information may be processed through PayPal, Stripe, or credit card payment options available at checkout. These payment processors may collect and process payment details according to their own privacy and security practices.

Alessi uses payment-related information to complete transactions, review order status, prevent unauthorized activity, and manage refunds or payment-related customer support.

Alessi uses cookies and similar technologies to support website functionality, remember preferences, understand how visitors use the website, improve performance, and review store analytics.

• Essential cookies help the website, cart, checkout, and account features work properly.
• Preference cookies may help remember selected options or settings.
• Analytics cookies and tracking technologies may help us understand website traffic, page performance, and shopping behavior.
• Marketing-related cookies may help measure the effectiveness of email or promotional activity when applicable.

You can adjust cookie settings through your browser. Blocking some cookies may affect website features, cart functions, checkout, or account access.

If you subscribe to Alessi email marketing or otherwise agree to receive promotional messages, we may use your email address to send updates about products, offers, store news, and related shopping information.

You may unsubscribe from marketing emails by using the unsubscribe link included in our emails or by contacting us at [email protected]. Even if you unsubscribe from marketing, we may still send non-promotional messages related to orders, customer service, returns, payments, or policy updates.

Alessi may share information with service providers that help operate the store and support customer orders. These providers may assist with website operations, payment processing, order fulfillment, shipping, email delivery, analytics, fraud prevention, customer service, and other store functions.

We share only the information reasonably needed for those providers to perform their services for Alessi.

Alessi uses reasonable administrative, technical, and organizational safeguards designed to help protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

No website, checkout system, email communication, or online storage method can be guaranteed to be completely secure. Please use care when sharing information online and contact us if you believe your interaction with Alessi may no longer be secure.

Alessi retains customer information for as long as reasonably necessary to provide store services, process orders, manage returns or exchanges, respond to support requests, maintain business records, prevent fraud, resolve disputes, and meet applicable operational requirements.

The length of retention may vary depending on the type of information, the reason it was collected, customer interactions with the store, and any applicable recordkeeping needs.

Depending on where you live, you may have rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, portability, or objection to certain uses of your information.

You may also request help with email marketing preferences or account-related information by contacting us at [email protected].

We may need to verify your identity before responding to certain privacy requests.

The Alessi website is intended for general ecommerce use and is not directed to children. We do not knowingly request personal information from children.

If you believe a child has provided personal information to Alessi, please contact us so we can review the request and take appropriate action.

If you access the Alessi website from outside the country where our store operations or service providers are located, your information may be processed or stored in another country.

Privacy and data protection rules may differ depending on location. By using the website or placing an order, you understand that your information may be handled in connection with the store services you request.

Alessi may update this Privacy Policy from time to time to reflect changes in store operations, website features, privacy practices, or applicable requirements.

When updates are made, the revised Privacy Policy may be posted on this page with a new “Last updated” date.