Throughout these Terms, “Alessi,” “we,” “us,” and “our” refer to Alessi. “You” and “your” refer to the customer, visitor, account holder, or person using the website.

These Terms apply to your use of the Alessi online store, including browsing, purchasing, account access, customer service communication, and any related features made available through the website.

By using the Alessi website or placing an order, you agree to follow these Terms of Service and any policies referenced on our website.

If you do not agree with these Terms, please do not use the website or place an order through the online store.

You may use the Alessi website only for lawful personal shopping and informational purposes. You agree not to misuse the website, interfere with its operation, or use it in a way that could harm Alessi, other customers, or the online store experience.

• You must provide accurate and current information when placing an order or creating an account.
• You are responsible for keeping your account login information secure.
• You must not attempt to access restricted areas of the website or another customer’s account.
• You must not use the website for fraudulent, abusive, or unauthorized activity.

We aim to present product names, descriptions, images, prices, options, and availability as clearly as possible. However, product images may appear slightly different depending on screen settings, lighting, or display device.

Product details, dimensions, materials, colors, finishes, packaging, and included components may vary by item. Please review the product page carefully before placing your order.

Prices, promotions, discounts, product availability, and product details may change without prior notice. An item added to your cart is not reserved until your order is completed and accepted.

We may correct errors, inaccuracies, or omissions at any time, including after an order has been submitted. If an item becomes unavailable or an error affects your order, we may contact you with available options or cancel the affected item.

When you place an order with Alessi, you agree that the information you provide is accurate and that you are authorized to use the selected payment method.

• Orders are subject to review, availability, and payment authorization.
• We may refuse or cancel an order if we believe it contains incorrect information, payment issues, suspected fraud, or unauthorized activity.
• Order confirmation emails confirm that we have received your order request; they do not guarantee acceptance of every item in the order.
• If an order is canceled after payment, any eligible refund will be handled according to the payment method and applicable store policy.

Alessi offers Free Worldwide Shipping as described in our Shipping Policy. Shipping timelines, tracking updates, customs coverage, address issues, delayed packages, and related shipment details are handled according to the Shipping Policy in effect at the time of your order.

Please review the Shipping Policy before placing your order so you understand the current shipping process and shipment support options.

Alessi offers 30 Days Free Returns for eligible items as described in our Return Policy. Return eligibility, item condition requirements, return instructions, refund timing, exchanges, damaged items, wrong items, and final sale rules are handled according to the Return Policy in effect at the time of your request.

Customers must follow the return instructions provided by customer service before sending any item back.

If account features are available, you are responsible for maintaining the accuracy of your account details and protecting your login credentials.

Alessi may use the information you provide to process orders, communicate about customer service requests, support account activity, and manage store operations according to our applicable privacy practices.

You agree not to use the Alessi website, products, content, or services for prohibited purposes.

• Any unlawful, misleading, fraudulent, or abusive activity
• Harassment, harmful conduct, or violation of another person’s rights
• Uploading or transmitting viruses, malicious code, or disruptive technology
• Collecting or using customer information without authorization
• Copying, scraping, reproducing, or exploiting website content without permission
• Attempting to bypass website security, payment systems, or checkout limitations

The Alessi website may include names, logos, product images, graphics, designs, text, page layouts, icons, and other content protected by intellectual property rights.

You may not copy, reproduce, modify, distribute, sell, or exploit website content without written permission from Alessi or the applicable rights holder.

The Alessi website may include links to third-party websites, tools, payment services, or external resources. These third-party services are provided for convenience and may be governed by their own terms and privacy practices.

Alessi is not responsible for the content, accuracy, policies, or practices of third-party websites or services that are not operated by us.

The Alessi website and online store are provided on an “as available” basis. We work to keep product information, pricing, website functionality, and customer support information accurate, but we do not promise that the website will always be uninterrupted, error-free, or completely current.

Product use, care, compatibility, and suitability may depend on the specific item and your intended purpose. Please review product details before purchasing and contact us if you have questions.

To the fullest extent permitted by applicable law, Alessi will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, inability to use the website, purchase of products, or reliance on website information.

Nothing in these Terms is intended to limit any rights you may have that cannot be limited under applicable law.

Alessi may update these Terms of Service from time to time. When updates are made, the revised version may be posted on this page with a new “Last updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms.